Payment Policy

Accepted Methods of Payment

Credit Card (Visa or Master Card)
Cash in store

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded.We reserve the right to verify the card billing address, or to ship only to the billing address. We do not accept COD orders.

Ownership

All goods will remain the property of CMW Motorcycles until full payment has been made and has cleared.

 

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

DPD
Royal Mail

All orders are sent by trackable methods.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Returns, Refunds and Exchanges Policy

How To Return an Item

You can return all stock items. Bespoke products cannot be returned. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email sales@cmwmotorcycles.com to request a refund and we will assign you a Return Authorisation Number.
2. Mail your returned item to:

CMW Motorcycles ltd
20 The Hornet,
Chichester
West Sussex
PO19 7JG

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned if they are opened. These include Electrical Components and Safety Helmets

Exchanges (Clothing)

If your clothing item is in like new condition, you may exchange your clothing item for a different size or colour. You will have to pay return shipping.

 

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures possible to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used by us to fulfil your order and improve your experience of our website. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over the Internet. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.


CMW Motorcycles is located in the centre of Chichester, West Sussex in the south east of England, not far from Portsmouth, Hampshire, close to the south coast and near the historic Goodwood motor racing circuit, famous for its annual Goodwood Revival and Festival of Speed as well as frequent track days and other club events. CMW owner Richard Morgan and his father Alan before him have been selling and servicing new and used motorbikes and scooters for well over 60 years. Nowadays CMW is a principal dealer for Suzuki, Moto-Guzzi, Royal Enfield and Aprilia motorcycles, all wonderful makes, each with their own unique character. CMW's factory trained technicians have both atttained Suzuki Master Technician status and are also Ducati Trained as well as being Factory Trained on Moto Guzzi, Aprilia and Royal Enfield. And when it comes to scooters CMW has been maintaining and repairing Peugeot and Kymco Scooters and lots of other makes for many years. CMW's workshop is equipped to carry out all types of repairs, diagnostics, servicing, tuning, tyre-fitting, accident repairs, MOT testing, dyno-testing and much more. To help you enjoy your motorcycling even more, CMW's retail shop carries a wide range of spares and accessories, from clothing to oil, from batteries to filters, plus a wide range of security products, covers, paddock stands, boots, gloves and helmets to name but a few. CMW Motorcycles is a proper motorcycle shop, run for enthusiasts by enthusiasts. Pay us a visit, you won't be disappointed.